Job: Strategic Technology Support Specialist

Title Strategic Technology Support Specialist
Categories VasoHealthcare Jobs
Location Nashville, TN
Department Operations
Reports To VP of Operations
Job Information


This role is responsible for supporting the existing technology infrastructure and for assisting with new technology initiatives, inclusive of: deploying iPads and laptops, providing end user support, maintaining existing systems, assisting with the development of new technology solutions to fulfill business requirements, and developing solutions to publish out data and knowledge across the organization and to business partners. The individual will be a key support person to assist with managing technology vendors, developing technology road maps, maintaining the database, and performing web development. Must be a highly motivated and adaptable analytical thinker with a diverse technology background; able to work independently to identify, research, and resolve issues and inefficiencies while also knowing when to ask for help. Must possess critical problem solving skills and be able to effectively and proactively prioritize and track tasks. He/she will assist in maintaining an infrastructure that allows leadership to maintain open communications with employees; sharing critical market information and business information.

Typical Responsibilities:

  • Provide remote front line technology support to end users
  • Serve as the primary back up to and support for the Strategic Data and Technology Manager
  • Set up, support, maintain, and track company iPads
  • Order and setup business partner’s Windows based laptops
  • Support, develop, and maintain Office 365 infrastructure
  • Support, develop, and maintain mixed technologies ETL systems
  • Support, develop, and maintain the Microsoft SQL database
  • Support, develop, and maintain web based proprietary sales metrics tools
  • Support Strategic Data and Technology Manager in developing technology plans and generating budgets
  • Assist with generating and maintaining reports using the Microsoft Power BI stack
  • Propose resolutions and work towards consensus among stakeholders
  • Write both detailed process documentation and easy to follow end user guides
  • Develop and maintain methods to record and track critical activity
  • Work as part of a larger team to understand the business issues and data challenges as presented by the OEM/client’s organization
  • Responsible for working closely with the VasoHealthcare Operations team and participating in their interactions with leadership and field sales
  • Ensure that industry best practices are followed


  • Bachelor’s Degree required
  • Experience with iOS and Microsoft environments
  • Experience with database architecting
  • Experience with the Microsoft SQL Server platform
  • Advanced knowledge of the Office 365 platform, inclusive of SharePoint development
  • Expert knowledge of the Microsoft Office suite
  • Experience with the Microsoft Power BI stack and Excel including developing data sets, data models, and dashboards
  • Knowledge of SMB class technology, security and networking principals
  • Capable of troubleshooting and minor development in the following languages:
    • DAX
    • MDX
    • M
    • Transact SQL
    • HTML5
    • CSS3
    • PHP
    • Python
    • JavaScript
    • jQuery
    • AJAX
    • Java
  • Experience with Git based source control
  • Analytical sales support, marketing or equivalent experience
  • Experience supporting solutions for a consultative remotely located sales team
  • Outstanding communication skills: Must demonstrate accurate, enthusiastic and effective representation of thoughts, ideas and concepts both in writing and orally
  • Highly developed persuasion and negotiation skills
  • Ability to inspire, motivate and influence a matrix and multi-functional team
  • Ability to cross train others and know when to delegate out work / escalate issues
  • Highly developed creative problem solving skills
  • Ability to present ideas to client and executive management as required
  • Ability to depict concepts in a visual manner (graphically or otherwise)
  • Ambition to dedicate personal time to growing knowledge on new technologies
  • Ability to operate outside of standard business hours to support the technology infrastructure
  • Ability to travel up to 20%



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