This position will serve as the primary provider of technology support services for VasoHealthcare’s remote workforce. The work entails managing employee technology assets, assisting with the maintenance of internal technology systems, and participating in technology projects. This role is for an individual who is highly motivated, adaptable, curious, and creative, possessing a diverse background in both technology and customer service. The individual will be expected to actively contribute to the continuous growth and transformations of the infrastructure. They must possess strong problem-solving and lateral thinking skills, as well as excellent communication and soft skills, and be able to effectively and proactively prioritize and track tasks, even under intense pressure.

 Essential Duties and Responsibilities

• Provide first-class technological support to remote end users operating across the continental United States.
• Set up, support, maintain, and track corporate technology assets ranging from laptops to iPads.
• Support end users with typical account issues, ranging from access to password resets.
• Support technology assets in a complex multi-domain environment, some of which are not owned or managed by the company.
• Support primarily Microsoft/Azure and Apple ecosystems across a multi-cloud infrastructure, leveraging a vast array of modern tooling.
• Aspire to integrate themselves as a key member of a small, fast-moving, skilled team of technologists to solve multifarious issues.
• Operate with a level of autonomy where they will be required to identify what work items are within the scope of their duties without being instructed by a manager.
• Maintain a high level of self-motivation, organization, and proactivity in a remote environment, with the self-awareness to know when to delegate work/escalate issues.
• Maintain operational documentation that is written at both the level of an experienced IT worker and at the level of a novice, non-technical user.
• Effectively convey thoughts, ideas, and concepts to individuals of varying skillsets via various types of media.
• Actively participate in technology discussions, propose ideas and resolutions, present ideas to executive management as required, and work towards consensus among stakeholders.
• Maintain security vigilance by actively monitoring for items of concern, mitigating issues that fall within their scope of authority, and promptly reporting any concerns.

Preferred Experience

• Advanced knowledge of Microsoft 365, Azure, Entra, Windows 11, and the Microsoft Office desktop suite.
• Exposure to other cloud platforms such as AWS, Cloudflare, and DigitalOcean.
• Experience with the macOS, iOS, iPadOS, and Android platforms.
• Strong knowledge of the Atlassian platform, leveraging Jira Service Management for ticketing and Confluence for information sharing.
• Strong knowledge of SMB class technologies, security, cloud architectures, and networking principles and industry best practices.
• Experience with Intune endpoint management.
• Knowledge of basic scripting and Git based source control.
• Familiarity with training remote end users on complex subjects.
• Exposure to Apache HTTPD, Apache Tomcat, and/or other web server platforms.
• Basic understanding of common web application technologies.
• Basic understanding of backend data systems.

 Candidate Requirements

• Ability to travel when required for in-person meetings and retrieval of assets from storage (<10%).
• Ability to operate outside of standard business hours to support the technology infrastructure.
• Expected to dedicate personal time to staying apprised of the constantly evolving technology landscape.
• History of exceptional customer service skills supporting technological solutions.
• Demonstrable communication skills, both written and oral.

 Preferred Education

• Technology-focused BS degree (Computer Science, Data Analytics, Information Systems) or applicable technology certification.
• 3+ years of experience in technology support.
• 2+ years of hands-on experience with a cloud-based technology infrastructure.

 Benefits

• Medical, dental, and vision insurance
• Participation in company 401K program
• Disability and life insurance options
• Paid vacation and holidays